Support
Would you like to report a product defect or a usage problem?
Do you want to know how the service procedure is organised for Azuri?
You can only submit a support request using the form below.
Warranty information
Product category | Product warranty |
|---|---|
Cases/covers | A consumer guarantee for demonstrable defects applies to bags/covers for 2 years after the purchase date at the shop. Wear and tear, damage due to falls or any form of damage to the device (smartphone/tablet/etc.) are not covered by this guarantee. |
Rinox Armor screen protectors | A consumer guarantee for demonstrable defects applies to screen protectors (with the exception of Forte) for 2 years after the purchase date at the shop. Wear and tear, damage due to falls or any form of damage to the device (smartphone/tablet/etc.) are not covered by this guarantee. |
Rinox Armor Forte screen protectors | A consumer guarantee for demonstrable defects applies to Rinox Armor Forte screen protectors for 2 years after the purchase date at the shop. In addition, there is a 1-year consumer guarantee (after the purchase date at the shop/online) for glass breakage for the Rinox Armor Forte screen protector. Wear and tear or any form of damage to the device (smartphone/tablet/etc.) are not covered by this guarantee. |
Holders | A consumer guarantee for demonstrable defects applies to holders for 2 years after the purchase date at the shop. Wear and tear, damage due to falls or any form of damage to the device (smartphone/tablet/etc.) are not covered by this guarantee. Cables and chargers A consumer guarantee for demonstrable defects applies to cables and chargers for 2 years after the purchase date at the shop. Wear and tear, damage due to falls or any form of damage to the device (smartphone/tablet/etc.) are not covered by this guarantee. |
Cables and chargers | A consumer guarantee for demonstrable defects applies to cables and chargers for 2 years after the purchase date at the shop. Wear and tear, damage due to falls or any form of damage to the device (smartphone/tablet/etc.) are not covered by this guarantee. |
Power banks | A consumer guarantee for demonstrable defects applies to power banks for 2 years after the purchase date at the shop. Wear and tear, damage due to falls or any form of damage to the device (smartphone/tablet/etc.) are not covered by this guarantee. |
Headsets | A consumer guarantee for demonstrable defects applies to headsets for 2 years after the purchase date at the shop. Wear and tear, damage due to falls or any form of damage to the device (smartphone/tablet/etc.) are not covered by this guarantee. |
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